Every agent action has a level. In InsightDealDesk the five actions that change a placement — sending a submission, approaching markets, selecting a quote, accepting a binder, signing off — are capped at ask-first, whatever anyone sets on the dial.
Four levels
| Level | Meaning |
|---|---|
| L1 Draft | The agent prepares a draft; a person does the work. Where every action starts. |
| L2 Ask first | The agent prepares the decision and asks a person before it acts. The default tenant ceiling. |
| L3 Act and tell | Acts, tells the person, and lets them pull it back. Locked here. |
| L4 Act | Acts on its own. Locked here. |
this action and sector"] --> MIN{"Lowest of"} C["Action's hard cap:
L2"] --> MIN T["Tenant ceiling
DEAL_AGENTS_MAX_LEVEL"] --> MIN MIN --> E["Effective level"]
Evidence moves the dial
Every answer to a prepared decision — accept, change, reject — is feedback for that agent and action. An agent is recommended for promotion when people agree with at least 90% of its last 50 answers, and demoted at once below 70% of 20. A practice leader accepts a recommendation; nothing moves on its own. In this product the cap means a promotion can take an action from L1 to L2, never past it.
Why the cap
Each capped action commits the client or the brokerage: a submission discloses information to a market, a selection commits an underwriting fee, a binder becomes the policy. Those stay a broker’s decision. The agents make each one faster to take, not automatic.
